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FAQ

What is your MOQ?

Our MOQ is 15,000 pairs with minimum order of 3000 pairs per style to get economical price. Orders of less than MOQ will be charges USD 250 surcharge fee per order and higher unit price.

What are the materials used for your lashes?

The main materials used are human hair and synthetic hair. For fashion lashes, we use feathers and stones.

How we can make an order?

To make an order, please follow these steps:

  1. Look at our catalog
  2. Email us the 4 digit code of the styles you wish to order with the quantity needed for each style
  3. We will reply with a price quotation
  4. Confirm your order
  5. We will inform you the “ready date”
  6. Arrange payment for your order
What is the price range for each pair of eyelashes?

Please contact us for specific lashes price based on specific style

Do you provide samples?

Yes, we do. Samples up to 10 (ten) pairs are free of charge. Shipping cost will be paid by the customer.

Do you take orders for private labels?

Yes, we do. MOQ per artwork is 10,000 pieces.

Available packaging types

Sleeve, hanger box , blister or clam shell packaging.

What is your lead time for a new order?

As lashes is human made, leadtime will be vary depends on quanty / style and order component,  Please contact us for further information.

If an order for private label does not reach the MOQ, is there an alternative?

Yes. We have our own brand – “ELISE” – which you can order below the MOQ.

Payment terms

100% (full payment) upon order confirmation.

Do you provide glue for eye-lashes?

Yes, we do. Please contact us for further information.

Do you have a local distributor for small quantity purchases?

Yes, we do. We have distributors in Hong Kong, Australia, the Philippines, USA, and Europe.

Do you take customized eye-lashes orders based on new designs?

Yes we do. Please contact us for further information.

Where is your factory?

Our factory is on Jalan Banjaransari, Kembaran Kulon, Purbalingga 53319, Central Java, Indonesia (approximately a 6 hour train journey from Jakarta to Purworkerto, continued by a 30 minute drive by car to Purbalingga). View on Google Maps

Where is your office?

Our office is on Jalan Penjernihan I no. 9, Central Jakarta 10210, Indonesia (approximately a 60 minute drive from Soekarno-Hatta International Airport).

How much will my shipping charge be?

The shipping charge will depend on the weight and volume of your order, shipping methods, and final destination.

What is FOB?

FOB (Free On Board) specifies which party pays for which shipment and loading costs, and/or where responsibility for the goods is transferred.

“FOB port” means that the seller pays for transportation of the goods to the port of shipment, plus loading costs. The buyer pays costs of marine freight transport, insurance, unloading, and transportation from the arrival port to the final destination.

FOB is our preferred shipping term, but we can accommodate other terms upon request.

What is DDP?

DDP (Delivery Duty Paid) requires that in a transaction the seller/shipper must pay for all of the costs related to transporting the goods and is responsible in full for the goods until they have been received and transferred to the buyer. This includes paying for the shipping, the duties and any other expenses incurred while shipping the goods.

In our case, DDP is used only when the customer / buyer is supplying their own material by sending the material to us for production.

What is the procedure for shipping transportation after we have placed an order?

The buyer needs to decide whether they want to ship the goods via courier, air, or sea, as well as the payment method.

What are the different types of shipping methods I can use?

Based on the quantity, weight, and volume of your shipment, shipping companies will recommend the appropriate methods.

Who will release my possessions from the port?

If you ship “door to door” your shipping agent will release your shipment. On the other hand, if you ship only to the port, you will have to find and pay a customs agent to clear your goods for you, and then pay another party to ship your possessions from the port to your destination.

Could we as a buyer send the goods via courier but we have no account number?

Yes, you can order the goods and we will arrange the delivery of your shipment. Costs will be paid by the buyer to us.

What if the final destination of the shipment has no airport?

It is possible to ship to the closest airport and continue the shipping with inland service. Please contact us for further information.

What is the advantage of shipping with a full container?

There are many advantages of shipping with a full container. For example, your container can be locked and sealed in front of you. Your customs agent can see if the seal or lock has been tampered with and notify customs of the problem ahead of time. As long as customs don’t open the container you should see the lock and seal intact once it arrives at the final destination.

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