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FAQ

About Order

  • 1st Step: Please click here to our catalog.
  • 2nd Step: Email us the digit code of the styles you wish to order. If there is no matching style in the catalog as what you are looking, kindly read to the Product and Sample section below.
  • 3rd Step: We will arrange a quotation and the sample for you to check the style and quality product.
  • 4th Step: If the quotation and samples are approved. Then you are ready to place us PO (Point of Order) or simply email us the approved item you wish to order with the quantity you wish to order.
  • 5th Step: We will send you the Proforma Invoice (PI)/Recap of your order with the ready date of the shipment.
  • 6th Step: Check and confirm the Proforma Invoice (PI)/Recap of your order with the payment to release the order to production.

Samples

  • Yes, we do. Samples up to 10 (ten) pairs are free of charge. The shipping cost will be paid by the customer.
  • Yes, just simply send out the picture or physical sample to us, so we can check if we have similar lashes or we customize the lashes to match with the targeted lashes design.
  • Sample is made by order, and it takes around 10-14 working days, depend on the difficulties of the style, material, and quantity.
  • Just simply inform your account number of FedEx/UPS/DHL to us, once the sample is ready, our shipping team will arrange the shipment based on the courier account you have.
  • We will arrange the delivery of your sample under Royal Korindah’scourier account. The shipping cost will be reimbursed back to the customer.
  • The estimated cost will be informed once we get your complete address, and the quantity requested.

Product and Service

  • Yes, we do take orders for private labels or OEM services, MOQ 3000pcs/Artwork/Design. We also have READY packaging designs with lower MOQ. Please contact us for further information about this. Contact us by Email or WhatsApp to have further discussion about this.
  • The main material used are human hair and Vegan synthetic hair. Our fiber material is REACH (Registration, Evaluation, Authorization, and Restriction of Chemicals is a European Union regulation) comply.
  • For fashion false eyelashes, we are using Colorful Material, Glitter, Stones, and Gems.
  • Yes, all our lashes are cruelty-free and vegan. Our hair is an ethical source, and our product is not tested to the animal.
  • Our lashes can be worn an average of 10-25 times, with the right care. However, it all depends on how well you clean and care for them.

MOQ, Pricing and Lead-time

  • No minimum order quantity, we can cater any quantity, price will be quoted based on the quantity needed.
  • Unit price will depend on the style of the final product with other specifications such as packaging, stickers, stamp, and other order components.
  • Our false eyelashes is freshly made by order, and it’s 100% Human Made, the lead-time will be varied depends on quantity/style and order components. However, in Normal Lead-time will be around 2-3 months.
  • Yes, we do have some style of eyelashes stock with a short lead-time. Contact ask by Email for the ready stock items we have or WhatsApp.

Payment Method & Shipping

  • We are open for discussion for the payment terms, however, there's a certain term and condition to be met. For amount below USD 5000 transaction, we prefer to have advance payment.
  • We prefer to receive payment via Bank Transfer
  • The price terms is FOB Jakarta, Indonesia, with the minimum total Value per shipment is USD 5,000. Below USD 5000/shipment, the price term will be EXW term.
  • The buyer needs to decide whether they want to ship the goods via courier, air, or sea. We are open to receive a nominate forwarder (shipping agent) from the customer. We also provide an offer of an international shipping service forwarder if you don’t have a nominate forwarder.
  • The shipping charge will depend on the weight, volume, shipping methods, and final destination.
  • Yes, we can, just let us know your preference of shipment (Air/Sea/Courier Delivery). We will quote the cost for you. Just pay and relax shipment will be arrive to your destination.

Office Information

  • Yes, please arrange your appointment first with us for visiting schedule.
  • Our factory located in Purbalingga, Central Java, Indonesia.
  • Yes, we are taking this Covid-19 Protocols very seriously. The protocols are being applied in our Office and Factory. This to ensure that all the worker stays healthy and all the product is hygiene.

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